RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@gorgeousfeather.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@gorgeousfeather.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for beach blankets, swimwear, swimming rings, sunglasses, jewelry and hair accessories, panties, lingerie, shapewear, or pasties. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We offer a quicker return and refund solution and would appreciate it a lot if you provide:

1. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
2. The products need to be returned to the designated Gorgeous Feather warehouse if our Return & Refund Team asks for a return.

We will not deal with a refund or resend if the tracking information shows the order is delivered.

1. If you do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
2. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

Notes:

1. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by yourself. Otherwise, the product will be returned to our logistics company. During the return, we take no responsibility if products have been lost.
2. If the logistics company provides return service to Gorgeous Feather, we will send again only if you pay the shipping fee and will not refund.

For orders cancellation, we offer a full refund before products are processed by warehouses.

We shall not accept any unreasonable disputes, including but not limited to:

1. The buyer does not like it.
2. The product description is not real.
3. Products smell unusual.
4. The buyer ordered the wrong items or SKU.
5. The shipping address was provided incorrectly.
6. Product difference was negotiated in advance.
7. Tracking information deleted by logistics companies or local post offices.
8. In some cases, packages are returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

Force Majeure.

We take no responsibility for any product damage, or shipping delay caused by the act of God, including but not limited: epidemic situations, international situations, strikes, war, earthquakes, floods, viruses, storms, heavy snow, or customs inspection. However, we will notify you via email.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period.

Notwithstanding the above, if the recipient’s (your) delivery address is within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gorgeousfeather.com.

Gorgeous Feather always tries to offer the best service. If you have any other questions, please feel free to contact us.